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Cancel My Online Order Please?


Hey there, I'm going to be coming over to Koodo as a new customer, and I ordered the phone I want  online yesterday, but it's going to take too long to ship, so I want to just go in-store and buy it there.

The web-store is not operating (it's Saturday, and when I called, I was informed they only operate Tuesday-Friday), but I want to get my order cancelled asap, so I don't have to worry about returning it if it's been shipped or anything.

Can somebody please help me get this done?

Thanks in advance,

- Sim 

5 replies

Userlevel 7
Badge +4
Hello Simran, Maybe an employee will see your post and cancel your order!
Robert wrote:

Hello Simran, Maybe an employee will see your post and cancel your order!

I'm hoping so! Thanks for the good luck post haha

Userlevel 6
Contact the Koodo Webstore to cancel your order, they should be able to cancel if it hasn't been dispatched yet.

Contact us at 1-844 566-3697 Tuesday through Friday, 3pm to 9pm EST
It will most likely be shipped on Monday, and delivered on Tuesday. Since you cannot contact them over the phone on Monday, good luck.
Userlevel 1
Hello Simran,
Please note that your order was cancelled and that all charges were refunded.
Thank you !

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