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Can't send text messages properly!


Up until yesterday my Iphone 5s has been sending text messages and recieving them normally but then yesterday my messages would not send and if they did send it would take over 5 minutes to send one text message and i had to resort to turning airplane mode on and then reconnecting to the service to send a text it's very frustrating and sometimes the other person wouldn't recieve the text until 10 minutes after i sent the text. I live in Nova Scotia in the Annapolis Valley. Is the koodo service just broken? and will it be fixed soon?

12 replies

Userlevel 5
1st thing to do would be to power off your phone and restart it to see if that resolves the issue.
Spence wrote:

1st thing to do would be to power off your phone and restart it to see if that resolves the issue.

Mhmm that's the first thing I did but i've done it multiple times now and it didn't help. 
😞
Spence wrote:

1st thing to do would be to power off your phone and restart it to see if that resolves the issue.

I'm having similar trouble. The symbol in the corner of my screen says I have service, I can receive texts, but I can't send any. And sometimes, the symbol says I have no service but texts are coming and going no problem. I turn it off and on, no difference. I'm in central Ontario.
Userlevel 7
Badge +4
SMS is a store and forward system, and depending on traffic, delivery may be far from instant, so it taking up to 10 minutes for a text to be received is not unusual. While this does not address your initial question, I believe it may address the first.

Also, is there an event in the area which may be causing a greater number of users? If so service may be compromised.

David wrote:

SMS is a store and forward system, and depending on traffic, delivery may be far from instant, so...

There is no event that i know of but there is possibility that the koodo service in my local area is not working i looked it up on "CanadianOutages" and it seems that there is a koodo outage in my town so that's probably the cause. Do you know how long these outages take to get fixed? 
Userlevel 7
David wrote:

SMS is a store and forward system, and depending on traffic, delivery may be far from instant, so...

Koodo has not reported any outages in any area as of now. Please try the following to resolve your issues:

  • Turn the phone off; Remove the SIM card from the device as well as the battery (if the phone has a removable battery). Let it sit for a few minutes and then re-assemble the device, power it on and see if it works. If not, continue reading!

  • Verify if the phone has any available updates, sometimes there might be a bug that causes this kind of issue that is fixed in an update. If it is still not working, keep reading!

  • This step is one of the less favourable steps and it is a factory reset on the device. Doing a factory reset can help resolve little glitches that the phone may have now. Doing this though will result in you loosing all data on your phone, except any data on an external memory card (with the exception of apps, apps will be lost regardless where they are stored). Hopefully, after a factory reset your device will work.  

Thank you for all the replies my phone started working again last night and is working properly now 🙂
Userlevel 7
Badge +4
Dr Beaverbee wrote:

Thank you for all the replies my phone started working again last night and is working properly n...

Happy to learn it's sorted itself out.
I'm having the same problem. I can't send or receive texts at all except iMessages from other iPhones. I've tried resetting the phone and restored from a backup and it's still not working. My husband is in a different plan for koodo and his works. Very frustrating!
Kristina Kasper wrote:

I'm having the same problem. I can't send or receive texts at all except iMessages from other iPh...

It must be the koodo service in your area that's causing the problem my phone is working again but it's still slower then usual maybe koodo are just experiencing some issues. How long ago did your phone stop working?
Kristina Kasper wrote:

I'm having the same problem. I can't send or receive texts at all except iMessages from other iPh...

Yesterday morning. I was able to text for a little while in the morning. Nothing happened no updates or anything. Then later no texting.
Kristina Kasper wrote:

I'm having the same problem. I can't send or receive texts at all except iMessages from other iPh...

Finally got it. I guess there was a problem with my billing. Instead of letting me know there was a problem they just blocked all texts and outgoing phone calls. Great customer support Koodo!

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