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Can't activate international calls


Hello, I went to the self serve and to the mobile services and manage add ons but I don't see the $0 Pay-Per-Use Intl Long Distance. I only see the $0 Call Display restrict and $0 international voice roaming. I need to call to South Korea, please help.
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Best answer by Allan M 9 July 2019, 02:57

No you'll have to contact customer service.
Like i said, quickest way would be to setup a callback at https://www.koodomobile.com/chat
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10 replies

Is it because it is currently busy that I can't open the page?
Userlevel 7
Badge +4
According to here: https://community.koodomobile.com/self-serve-66723/enabling-international-calling-7794763
It's no longer available to add through self serve.
Oh then the only way to do it is through visiting the store?
Userlevel 7
Badge +4
No you'll have to contact customer service.
Like i said, quickest way would be to setup a callback at https://www.koodomobile.com/chat
I can't open the page. I thought it is because it was busy but I can't still open it.
Userlevel 7
Badge +4
Just updated the link, sorry about that. You can try clicking it again!
Thank you!
Userlevel 5
According to here: https://community.koodomobile.com/self-serve-66723/enabling-international-calling-7794763It's no longer available to add through self serve.
As far as I know, that add-on was never ever available on Self Serve. I knew the add-on from years ago, and I created the thread before I read Koodo Assist's false advice. I guess I know Koodo better than their own bot.
Userlevel 7
Badge +4
As far as I know, that add-on was never ever available on Self Serve. I knew the add-on from years ago, and I created the thread before I read Koodo Assist's false advice. I guess I know Koodo better than their own bot.
It was once upon time because I had originally added it through self serve
Userlevel 5

As far as I know, that add-on was never ever available on Self Serve. I knew the add-on from years ago, and I created the thread before I read Koodo Assist's false advice. I guess I know Koodo better than their own bot.It was once upon time because I had originally added it through self serve

What year? It wasn't there for the past 5 years at least. The add-on is usually added at the time of activation.

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