Koodo Community



Can't access Self Serve

I can't reach self serve page. What shoul i do? I'd like to chack E-bill and how to pay it.

3 replies

Userlevel 7
Badge +4
Make sure your using Internet Explorer or Firefox and make sure you have the most recent version of that browser. Also delete your browsers history, cache and cookies and make sure your browser is set to accept cookies.
Userlevel 6
Hey Shinhye!  Are you able to access your Self-Serve account now after Paul's suggestions?  Let us know :) 
Your login is setup as a manager and not the account owner. You'll need to call customer service so they can fix it from their end.