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can only text

  • 15 April 2021
  • 5 replies
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I added a line for my girlfriend and she ported her number  she has made phone calls and when she texts me the number comes up right but she says her texts are not getting through to her friends my phone is a samsung and hers is an iPhone 11 as her old phone was an iPhone.... she ported her number from bell if that matters 

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Best answer by rikkster 15 April 2021, 15:23

How recent was the number port from Bell? 

It can take up to 4 hours for your number to be transferred to Koodo. If the number port is beyond that timeframe, restarting the iPhone may help.

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How recent was the number port from Bell? 

It can take up to 4 hours for your number to be transferred to Koodo. If the number port is beyond that timeframe, restarting the iPhone may help.

Userlevel 7
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It sounds like an incomplete port. If you call her number can you get through?

Yesterday  and she can make calls and text me on the network 

Userlevel 7
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Outbound calling will work regardless of whether the port has completed or not. If the port isn't complete, INCOMING calls will still be routed to the old provider. Texting is a mixed bag. Sometimes it works, someone's it doesn't.

Thanks she had her data off lol

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