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Can I add 1GB of data to my plan online? Or do I have to call?


Userlevel 1
I read that it costs money to call - but I want to put 1GB more of data on my phone for 10/month. And will this be effective for this billing period or the next one?

14 replies

Userlevel 4
It does not cost money just to call Koodo. You can't add data as an addon for monthly services. http://koodomobile.com/en/on/contact.shtml There is a chart in the Call Us section that tells you what Koodo charges when you call. Exceptions can be made. Depending on your plan, you might not have to pay too much for going over.
Userlevel 1
It says 1gb can be added for 10 dollars a month. But I will just call.
Userlevel 1
Also It's not just this month. It seems to be a trend that I'm always going over a week and a half before my billing period ends.
Userlevel 7
Badge +4
Stefanie Kirkbride wrote:

Also It's not just this month. It seems to be a trend that I'm always going over a week and a hal...

If you want to increase your data, the only way is to increase your plan. There is no data add-on to increase your data As Tyler said I think Koodo made it very simple. The "add-on" amount is the same as the overage amount. Basically think of Koodo giving you a $10 for 1GB add-on automatically when ever you need it 😉
Userlevel 2
Stefanie Kirkbride wrote:

Also It's not just this month. It seems to be a trend that I'm always going over a week and a hal...

That's pretty much Koodo's overage rate. It's no different than going over your minutes.
Stefanie Kirkbride wrote:

Also It's not just this month. It seems to be a trend that I'm always going over a week and a hal...

How do I add $10 1 hon month?
Userlevel 4
No need to call. That would mean the overages are $10 per 1GB. Where does it say that by the way? I have not seen it posted anywhere on the site.
Userlevel 7
Badge +4
Zaphod Beeblebrox wrote:

No need to call. That would mean the overages are $10 per 1GB. Where does it say that by the way?...

it says it on the $60 & $75 Canada wide Data plans
Userlevel 1
It says it under monthly plans. Canada talk and text or sometjibg
Userlevel 4
Stefanie Kirkbride wrote:

It says it under monthly plans. Canada talk and text or sometjibg

That would be overages then. You do not have to call to add it. It will automatically happen.
Userlevel 2
Talk & Text Plans have pay per use data rates. Data Canada Wide plans have a fixed amount of data. Both have overage rates. There are no data addons to add unless it's specifically for an old Blackberry device.
Myke wrote:

Talk & Text Plans have pay per use data rates. Data Canada Wide plans have a fixed amount of data...

Not true-I had it up to JAN/17 then cancelled now want it back
I also was told by a koodo rep that it cost $5.00 to call and talk to some one......and Ive been on this site now for 20 min trying to figure out how to add data to my plan, this is very frustrating....will think about changing to another provider where I can just talk to someone and get help for free
Userlevel 7
Badge +4
sharon unger wrote:

I also was told by a koodo rep that it cost $5.00 to call and talk to some one......and Ive been ...

Please don't necro a three year old thread. There is no standard way to add more data to your plan. There's the overage rates and if you hit 100% you might be offered a rate. Another option if you consistently need more data is to get a plan that has more data. Faq claims there's still a one time 1gb add-on for 20 but you need to be connected to data to add it. However, if you're prepaid then you need to load the funds needed for the booster in your self-serve.

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