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calls fowarded to koodo


I have an unlimited call plan with Koodo.
I have set up my comwave phone numbers to be redirected to my iphone 7 plus. I have a 1-866 and a 604 number redirected
I have been noticing when I get long distance phone calls from my redirected numbers ( I am assuming these are redirected calls, as all other direct calls work fine), my iphone just rings once and the call is terminated.
yet when I do a test call from my new landline to my redirected numbers my iphone rings correctly.
Any suggestions?
Thanks

4 replies

Userlevel 7
Badge +4
Hello Peter,

Might be a problem on the forwarding system? By the time your calls get forwarded, it only has time to ring once and then it closes?
Thanks Robert
I will contact comwave
Peter
Userlevel 7
Badge +4
PeterSauer wrote:

Thanks Robert
I will contact comwave
Peter

Not familiar with Comwave exactly, but with other VoIP providers like Vonage or CallCentric, I've found you have to "pad" the number of rings the service will use for timing. For example, "ring main number for 25 seconds, then ring cell phone for 25 seconds" can be barely enough to get the main number to ring 5 or 6 times and the cell phone to fall into voicemail after 2.
PeterSauer wrote:

Thanks Robert
I will contact comwave
Peter

Thanks Bob, I will contact Comwave to see if they can adjust the ring settings.
Peter

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