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Bought roaming package but cannot phone or send texts from france


Also tried turning on airplane mode on and off. No luck. Shut off phone and restarted. No luck

29 replies

Also need this in Germany and UK
Userlevel 7
Badge +4
Do you have the $0 International Voice Roaming Add-on enabled? This can be added in the add-on section in self serve.
Sorry don't know what u mean Did get a "welcome to France..." message from koodo
In self serve we see the international data roaming and voice roaming add ons listed. They are highlighted in red
Both have an "x" beside them. Don't want to hit those in case the cancel the add on
Userlevel 7
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Those should be there so that's good. Are you connected to any network or does the phone say no service?
Ok that is good. Yes we can connect to Orange F and Bouygues and Free
Userlevel 7
Badge +4
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Have you turned off iMessage?
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

No. Did not. Will do that and try sending text again
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Turned off iMessage, turned on airplane mode, waited, turned it off. It reconnected to network right away. Sadly no luck
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Mms messaging is on and group messaging is on
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Cellular data is off
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Been able to receive text msgs ok
Userlevel 7
Badge +4
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Can you send a text to yourself or call your voicemail?
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Also currently have wifi connection
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Should we stop wifi?
Userlevel 7
Badge +4
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

dk - unable to pull up your account as your email address doesn't link to your profile. can you verify if you have the $0 pay per use international long distance add-on added? If not, can you please add that, reboot, and try again? If this still doesn't work, please shoot us a private message on Facebook and an agent will verify you as an authorized user on the account and help sort this out. 
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Sorry using different email address
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Text to self failed. Sent to the phone number using +1......
Userlevel 7
Badge +4
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Thanks! Got the email - and then removed it for your privacy. 
Userlevel 7
Badge +4
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Alright - I've added the feature I mentioned above. Please try rebooting your phone and then trying again. Let us know if that works. 
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Voicemail failed. Got a French recorded msg. Unfortunately we don't speak French. Think it was the same msg when we tried phoning another cell phone
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

Ok will reboot. Hangon
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

U put in pay per use?
dk wrote:

Ok that is good. Yes we can connect to Orange F and Bouygues and Free

But we paid $40 for the text msgs and number of minutes of voice

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