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Billing issue while in USA


Hi, when reviewing my bill after returning from the states, I was charged 3 dollars for a 2 min call from my own number to my own number! How could that be? I also had the $8 per day plan that I was using in the states. I'm not sure if anyone had a similar issue or if I called koodo regarding the charge would they charge me for using their customer service?
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Best answer by David AKU 15 December 2018, 04:00

If you called, or received a call from a private number, it is shown on your bill as a call to yourself.

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You won't ever be charged for calling when asking a question about charges on your bill. They only charge you when you get them to do something for you when you could've done it yourself online.

Request a callback from the digital assistant for any billing related issues.

https://www.koodomobile.com/help/
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If you called, or received a call from a private number, it is shown on your bill as a call to yourself.
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We're you charged pay per use for the call in addition to Easy Roam?
Yes!
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Lobna Selim wrote:

Yes!


Were you over your plan's limits for your billing period while on easy roam?
No I have unlimited calls
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Lobna Selim wrote:

No I have unlimited calls


Then I would speak with a koodo rep and tell them that you got charged pay per use while being charged for easy roam on the same day. (double check the day and time)

You can schedule a callback via koodo assist
Https://www.koodomobile.com/help/

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