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Big problem with my new Koodo account !!!


I changed to Koodo today after10 years with bell. But, a very wierd things happened to me constately. I went to one Koodo store to do this. First, defected SIM card. Then, changed to another one! Then, it takes another 45 minutes to figure out, but I cannily call out! Anyone call me, the phone says: the number you call is not inservice!!! I have struggled until now , the issue has not resolved! I pray and I hope Koodo can solve this problem asap! Patrick

12 replies

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Which iPhone do you have, Patrick? Did you buy the iPhone from Koodo? If not, is the iPhone unlocked?
I phone 6 plus, bought last year. Unlocked
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Patrick Liu wrote:

I phone 6 plus, bought last year. Unlocked

Try resetting the network settings. Go to: Settings > General - scroll to and touch Reset. Tap Reset Network Settings > Reset Network Settings. The iPhone will reboot and default network settings should be restored.
Restart, pulled the SIM card out, with Koodo store agent, many times. Could it be a PORT thing from Bell or Koodo? If you call me 50 times, I may receive one time!
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Patrick Liu wrote:

Restart, pulled the SIM card out, with Koodo store agent, many times. Could it be a PORT thing f...

It's possible. Usually, porting is done without issue, unless the customer cancels their service with their previous carrier (BELL) without notifying the new carrier (Koodo) of your intention of switching carriers. When porting, the new carrier cancels your service with the previous carrier for you. In that case, you'll have to wait until an official rep or employee sees this post and they should be able to figure out what's going on. http://www.crtc.gc.ca/eng/phone/mobile/num.htm
Patrick Liu wrote:

Restart, pulled the SIM card out, with Koodo store agent, many times. Could it be a PORT thing f...

Thanks for your reply. I did not cancel my bell service. I went to Koodo store. The agent should know the procedures. Anyways, now the only thing I can do is pray!
Koodo should have the technology and ability to deal with bell and take action to help your new customers!! I can only call out! NO incoming calls! No one is able to call me! My family can only reach me via email! Thanks for any professional 's help! I can not understand why bell only release half of my phone?!! I did not call bell at all! It's Koodo agent in the store did everything but now I am in big trouble from 16 hours ago! Patrick
Userlevel 7
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Patrick Liu wrote:

Koodo should have the technology and ability to deal with bell and take action to help your new c...

Getting outbound calls working is simply a matter of turning on your service from koodos end. In order for inbound calls to work on a ported number the original provider must release the number and the routing systems must be updated. Koodo DOES work with the other provider to get the number ported, but they need to prove that they have authorization from YOU to do so. That's why you need to provide account information when you request to port a number. If the original provider rejects the information you provided, there is nothing koodo can do to resolve the situation without you on the line. That's why they also ask for an alternate contact number, so they can reach you if anything goes wrong and try to get it resolved.
I have done all you said and brought bell bill with all info. to the Koodo agent. But.....
Userlevel 7
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Patrick Liu wrote:

I have done all you said and brought bell bill with all info. to the Koodo agent. But.....

It's still up to Bell to approve the port. I'll forward this to a Koodo employee so that they can look into your situation.
Userlevel 7
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Just got word that your port was successful. Are you still experiencing issues? If so, it would be either your SIM card or phone. Please let us know and we'll troubleshoot accordingly.
Userlevel 4
Hi Patrick! Like Ivan mentioned, your port was completed successfully. I see that the last Koodo agent you spoke with send a trouble ticket to our tier 2 team. Your issue is currently under investigation. As of now, all we can do is wait for the issue to be resolved on our end. Thank you for you patience and understanding.

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