Koodo Community


Attempting to buy a new phone online - getting error

My current phone has just about had it - so I was looking online at purchasing the iPhone SE because there is a current promo on. When I went to pay for it and add it to my tab, I got an 'Error 25'. It said it was unable to process the request. I attempted again the next day just to make sure, but I got the same result. 

2 replies

Userlevel 7
Badge +4
Hello Ryan,

Are you trying to purchase a phone only or a phone + plan? Are you in the right province?

Just a phone. I have been with Koodo for over a year now - but I've always owned my own device, and not used the tab. I am set to the correct province for me.