Koodo Community

Amazing Customer Service

  • 31 August 2015
  • 2 replies

I would like to send a huge thank you to two Koodo workers who both went above and beyond to help me. I had purchased a Iphone from Walmart and wanted to return it the following day because of lack of memory space. Walmart would not originally take the phone back and turned me to Koodo. I first spoke to Denise at the Mayfair Shopping Centre location in Victoria, BC. She helped me with the issue and provided support even on her day off! She recommended that I call customer support for further guidance and help. Jasmine who I got to talk to with Customer Support was very helpful and friendly. She gave me relevant information to help me to return the phone. She even called back to make sure everything went smoothly with resolving the issue with Walmart. Thank you both for being so amazing and making me feel understood and valued as a customer! 

2 replies

Userlevel 6
Hi there, thank you for this great feedback! Can you send it by email as well http://koo.do/11eMLdy? That way, it will give us access to your account and we'll be able to forward your compliments directly to these agents and their managers 🙂 Please select the category "Social Media". Thank you! 
Userlevel 7
Badge +4
Keep in mind that Walmart mobile employees are not Koodo staff, nor even Walmart staff in many areas, but are paid commission by independent contractors selling many brands within the store.

Always better to deal with Koodo support if things get complicated in any way.