Koodo Community

Community

Solved

Add a phone request to change Tab ?


I having $60 plan intended to add an iphone with large tab, it request to change another $59 or more large tab, don't understand why?

5 replies

Userlevel 7
Badge +4
Can you rephrase your question? I'm not quite understanding. The only thing I can think of is that you want to buy a new phone on your current Tab, but the system sees you as trying to activate a new phone and line on a new Tab.
Userlevel 7
Badge +4
Hello Raymond. Are you connected to your account while you're trying to make the purchase?
I already have $60 plan but when I try to purchase a phone they need me to change the plan too, why can't be add the large tab on my exsisting plan?
Userlevel 7
Badge +4
Raymond Lee wrote:

I already have $60 plan but when I try to purchase a phone they need me to change the plan too, w...

If your current $60 plan is Tab M, and the deal for the new phone is for a Tab L, then yes, you would have to either change to the Tab L (which has a completely different pricing structure than Tab M) or pay more for the phone up front to move to a Tab M payment.

Hopefully someone more familiar with the Tab pricing structure will jump in soon, and fill in more details!

Raymond Lee wrote:

I already have $60 plan but when I try to purchase a phone they need me to change the plan too, w...

Thanks for reply

Reply