I tried to use the digital help koodo offers to submit a complaint and get the overcharge removed-since this is a mistake caused by koodo’s customer service agent who did not cancel my service on time-and when I get the option to be called back I cannot enter an international number as a call back number.
koodo’s customer service is exclusionary and very low quality. There must be a way to remove this charge from my account when I’m outside of Canada.
Best answer by Dinh
As of now, was your account cancelled?
I would check carefully the page 3 of your pdf bill. What did it say? Make sure it wasn't the money from previous bill or some overage.