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account cancelled account one month after requested date and i was overcharged after account cabcellation


i called koodo customer service and asked for my service to be cancelled by May 7th of 2019. The customer service agent assured me it will be cancelled by this date and he also deleted my payment info from my account, assuring me that I have no more bills to pay because I have paid my balance up till the date of cancellation. I am now in Egypt and got an email saying that’s I have an outstanding balance for the period of May 7th-June 7th in the amount of $63 and some change.
I tried to use the digital help koodo offers to submit a complaint and get the overcharge removed-since this is a mistake caused by koodo’s customer service agent who did not cancel my service on time-and when I get the option to be called back I cannot enter an international number as a call back number.
koodo’s customer service is exclusionary and very low quality. There must be a way to remove this charge from my account when I’m outside of Canada.
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Best answer by Dinh 3 July 2019, 02:34

Hi

As of now, was your account cancelled?



I would check carefully the page 3 of your pdf bill. What did it say? Make sure it wasn't the money from previous bill or some overage.
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Hi
As of now, was your account cancelled?

I would check carefully the page 3 of your pdf bill. What did it say? Make sure it wasn't the money from previous bill or some overage.
Userlevel 7
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I would send a private message to Koodo via facebook or twitter
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Be sure to state that you no longer live in Canada so they dont tell you that you will need to call.

Koodo; I do not have to go and log in and see, you should listen to the calls from June and July.  I added a line and then cancelled the same day after you tried to bill me more that the plan I agreed to.  Your own recorded call informed me that you will credit the $37.92 that you were going to charge me and that I only needed to pay $5.00 for the two days.  This was in June, then in July, you told me that I only needed to pay $6.30 and that the $37.92 will be off in July  because the system shows it is being credited at that time.  This is August and you continue to bill be, so don’t tell me to log in and look, I looked enough, you pull up the two recorded calls  from June and July and listen for yourself, I am not paying another penny, you a bunch of thieves, take me to court or wherever, I am ready to testify, 647-215-7757.  Start answering the phone that you claim to have customer service on, never again with this thieving.

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@Lotavia : Check the response from an official rep to your case here https://community.koodomobile.com/billing-66726/account-is-being-charged-self-service-account-cannot-be-found-7798534?postid=19862806#post19862806

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