Koodo Community
Question

Account cancellation and iPhone Unlock


Userlevel 1
How can I cancle my account? Can I do it online? I’ve called and it says “15 minutes waiting” but it’s is BS, after 40 minutes I gave up not once but three times,,, nobody answers the phone!! like Mel Lastman said “NOOOBODY”... Any advice on how to cancel fast and how to unlock my iPhone 5s..thanks

3 replies

Userlevel 7
Badge +4
Hi Chappy,
You could unlock your iPhone with your self-serve https://www.koodomobile.com/help/unlocking-your-phone

You could port your number to other carrier, it will cancel your contract with Koodo. If you don't want to port, then you  have to call in to cancel though. I would suggest you call them early, and have enough time to wait. Don't wait 40minutes x 3 times.
Userlevel 7
Badge +4
Hi Chappy,
You could unlock your iPhone with your self-serve [url=https://www.koodomobile.com/hel...
Make sure you unlock prior to canceling. It makes things much easier.
Badge +4
Dont cancel Chappy!! Koodo will save your dog much better than any other provider out there.

https://community.koodomobile.com/koodo/topics/did-you-receive-alert-ready-notification

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