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Account: Active & Available Minutes yet Wont let me make or receive calls.


when making a call an automated voice says "We cannot complete your call please call us at *611 to discuss your account status." but I've been on hold for quite sometime and my account says that the base plan is active and I have minutes. ???? Prepaid account -- never had a problem before! 

5 replies

Userlevel 7
Badge +4
That's a weird message to get for a prepaid account. Can you receive calls or text?
Dennis wrote:

That's a weird message to get for a prepaid account. Can you receive calls or text?

I can't receive calls but have been getting texts without a problem. 

Userlevel 7
Badge +4
When you check your self serve, how many talk boosters and minutes do you have remaining?
Dennis wrote:

When you check your self serve, how many talk boosters and minutes do you have remaining?

I've used 315/500 minutes on my current booster 

Userlevel 7
Badge +4
Dennis wrote:

When you check your self serve, how many talk boosters and minutes do you have remaining?

Then it sounds like an issue with your booster.  You can continue your call with Koodo or you can send koodo a private message on facebook or twitter, but either way, be expected to wait a while for a response

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