Koodo Community


About my monthly pack and billing

You charged me $65 and my pack is $55 so check my account and clear it..as soon as possible..

4 replies

Userlevel 6
Was there any overages? Did you just upgrade your phone (there might be pro-ration)?  Is that $65 including tax?
Userlevel 7
Badge +4
Hello Mitesh,

I suggest checking your bill at p.3.

Also, pro-ration might be the cause of your high bill. Here's everything you need to know about your first-bill or pro-ration. Take a look at this video hoping it will make you understand

Source: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

Here's a PDF of what your first bill may look like : http://koodomobile.com/samplebill.pdf

If you have any other question, fell free to ask them
Userlevel 7
Badge +4
Do you have a tab balance or are you taking extra charges or tax into account? Like said above, go to page 3 to see a breakdown of charges.
Userlevel 7
Badge +4
Hi Mitesh - I believe you're referring to the BYOD promo offered at the time you signed up.
To clarify, the plan you chose is in fact $65/month. The promo, at the time you signed up, promised 12 months of $10 credits. It would have been communicated at that time that these will take effect on your 2nd or 3rd invoice. I see the credit note applied on your account, and you will see the credit kick in on your next invoice and they will be applied for 12 months. 
Hope that helps.