I am a current Koodo customer. I currently pay $60 for 4GB and do not have a device balance. I would like to take advantage of the new plan of $60 for 10GB. I have called hundreds of times. Last night I waited on hold for 2 hours, only to be kicked off by an automated message that said "we're sorry, we cannot take your call at this time, goodbye". This morning the same thing happened after 2 hours. 2 hours and 6 minutes to be exact. Why is this so difficult????? Has anyone had any luck with Koodo or can anyone give some feedback? Friends of mine that are with Telus, Fido, and Rogers have all been successful, so I am tempted to leave Koodo and head to another carrier that can help. This is crazy!