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$5 charge for using data in the US, but bill says I used 0.00MB. Can I get the charge removed?


There is a $5 charge on my bill for using data in the US, but my data was turned off the entire time and my bill even says I used 0.00MB of data. Can the charge be removed? Do I need to call Koodo?

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Userlevel 7
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Are you sure the charge is for data?
Do you see this charge on the  Ebill detail info?
Mayumi wrote:

Are you sure the charge is for data?
Do you see this charge on the  Ebill detail info?

Yes, on my bill the charge is under "additional usage charges: Data and SMS." When I click it for details it tells me all my data usage for the past month, but on the date that charges me $5 it says 0.00 MB used.
Mayumi wrote:

Are you sure the charge is for data?
Do you see this charge on the  Ebill detail info?

I had my data on by mistake you guys charged me $29.50 for it. Can u removed it and make my current bill $28.75
Mayumi wrote:

Are you sure the charge is for data?
Do you see this charge on the  Ebill detail info?

You have to contact Koodo by calling,Facebook or Twitter for any billing inquires. In this case I would have a good story. No guarantee they will be able to help you.
Userlevel 7
Badge +4
Mayumi wrote:

Are you sure the charge is for data?
Do you see this charge on the  Ebill detail info?

Didn't you receive a text stating something to the effect of welcoming you to the USA, and describing rates?

While you can contact Koodo to request a reduction in costs, it appears you did choose to use data.
Userlevel 7
Badge +4
Look on p.3 of your bill and the you'll see what the charge was for. If it's really US data, then I'd contact Koodo to resolve the problem
Robert wrote:

Look on p.3 of your bill and the you'll see what the charge was for. If it's really US data, then...

Ah yes, looking on pg. 3 I see it says under "US 1X Data Roaming" I apparently used 0.003 MB of data. I'll contact Koodo for more help. Thanks!

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