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2 service agreements and two different numbers for the same phone?


Hi strange question. I received my new phone, which is great by the way, and I received two client services agreements within 7 mins apart with 2 different phone numbers. Is there anyway I can delete one of them? I don't want to get double charged by accident. Thanks!
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Best answer by Ranjan Koodo 16 December 2016, 03:10

Hi there - I actually see two active lines on your account:

Number ending in 93 with an iPhone SE.
Number ending in 52 with an LG G5.

I see that the iPhone SE is the one that you ordered.. is that the one that you mentioned you received?

We'll need to dig a bit deeper into this with you, so if you could shoot us a private message on Facebook, we can help get this sorted out.

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Hi there - I actually see two active lines on your account:

Number ending in 93 with an iPhone SE.
Number ending in 52 with an LG G5.

I see that the iPhone SE is the one that you ordered.. is that the one that you mentioned you received?

We'll need to dig a bit deeper into this with you, so if you could shoot us a private message on Facebook, we can help get this sorted out.

Reply