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$10/mth credit for switching from prepaid to monthly plan not yet received


I was offered the $10/mth credit off a monthly plan for 12 months for switching from Koodo prepaid to a monthly plan of $40 or more. I received an email confirmation of my monthly credit for 12 months.

I've been through my first bill and I sill don't have the credit. Koodo CSR on the phone said the system automatically does the credit but could not tell me when it would be applied (Koodo doesn't know when their computer system is going to apply an automatically re-occuring credit???? Seriously?).

Where is my $10/mth credit?
- Switched to monthly on June 29, 2016.
- Received email and credit applied to monthly account from prepaid account on July 10, 2016 for $1.50 (account balance).
- Received email stating recurring $10/mth credit for 12 months will be applied to my bill.
- Bill received July 6, 2016 for partial charges and from July 7, 2016 to Aug 6th, 2016.
- $1.50 credit applied to bill immediately.
- $10/mth credit no where to be found...

7 replies

Userlevel 7
Badge +4
Let us look at your account Cole and see what happened. We'll look after this!
Bernard wrote:

Let us look at your account Cole and see what happened. We'll look after this!

Do you need anything specific from me to look into my account?
Userlevel 7
Badge +4
Bernard wrote:

Let us look at your account Cole and see what happened. We'll look after this!

Not likely, though they would ask you to contact them privately if any account information needs to be verified. No private information is shared here.
Userlevel 7
Badge +4
Bernard wrote:

Let us look at your account Cole and see what happened. We'll look after this!

I have your account Cole. Nothing else is needed.
Bernard wrote:

Let us look at your account Cole and see what happened. We'll look after this!

Thanks, let me know if you have any success.
Userlevel 7
Badge +4
Bernard wrote:

Let us look at your account Cole and see what happened. We'll look after this!

It's done! A recurring credit of $10 for 12 months is on your account now. Youshould see it on your next bill. Sorry for the trouble Cole!
Bernard wrote:

Let us look at your account Cole and see what happened. We'll look after this!

Thanks for the help.

I'll await my next bill and respond back to this thread.

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