Koodo Community


Not planned

why can't koodoo just bump my plan up to the next if I go over minutes instead of charging a ridiculous amount per minute?

2 replies

Userlevel 2
Because that would be forcing a rate plan change, which Koodo is not allowed to do, as it has to be initiated by the customer. If you want to go onto a higher plan, you make that decision, Koodo will not do it for you.
Userlevel 6
You can track your minutes on their app on the phone. If you think you are going to go over and you can go up a plan size. If you have an old plan though you won't be able to get it back after, just plans that they currently have.