Mostly I am pleased with Koodos's service and I like being with Koodo. What I don't like is the phone I chose (LG Android). I have had trouble with it since the day I bought but put up with it and when I did call about it the warranty had expired. The keys were sticking for one thing to which I was told the more I used it the more the keys would loosen up, that it didn't happen in fact they are worse now than they ever were. Secondly, when I am prompted to put in my password when checking messages, it says I have the wrong password and yet I know it is the right password as when I typed it again I watched what I typed. With this phone, I often hit a wrong letter or number, thus texting takes me a long time. I purchased a stylus, not from you but a good one and it eventually worse out. Am thinking a good idea would be, for people like me, to sell a stylus that does not wear out. Just a thought. Thank you.