I'll be a long-time customer no more. If your usage changes unexpectedly (say, due to returning to school), you'll get no heads up that you've surpassed your minute limit. And thanks to the one-month delayed billing, you'll pay for two months of overages. The first one you noticed, and then changed your plan, and then the second one that will be added to the first bill with your new plan. And thanks to their nifty new per-minute billing and outrageous overage fees, your overages will come out to way more than the cost of your new "unlimited" plan. Then, to add insult to injury, customer service will talk to you like you're an idiot, put down the phone each time you say something they don't have a response to (you can still hear them chatting to coworkers in the background) then pretend you must have had a reception problem, refuse to let you talk to a manager, and instead direct you to a contact feature on the website that doesn't work, it just keeps refreshing. Biggest scam and worst customer service I've ever experienced. I'll be switching to Wind or Virgin the second my "tab" is up.