I live in a town that borders on Lake Erie, close to the United States. Despite the fact that I have manually selected Koodo network only on my phone I continue to get roaming text message charges. We are in the midst of a pandemic and the border is closed so clearly I have not been in the United States. I have a mobile phone for work through Bell and they were able to put a block on roaming for me when I first got the phone due to this issue and I’ve never had another problem. I am continually messaging koodo to get these charges reversed and it’s getting very frustrating. You need to develop a similar block!
Roaming block
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Are you sure you set up manual network selection? Seems to me like you haven't.
Also remember, a lot of phones will revert back to automatic whenever you restart your phone (turn it off, battery dies, etc.)
Yes, I did manually select the Koodo network. I will double check that it hasn’t changed back. Thanks.