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as a 50+ customer that does not do everything online, I find value as long as I don't have any questions or service. Recently I needed information, went to Best Buy, and because I was not buying a new phone they simply referred me to the web support. Next time i need answers or service, I will switch to someone who charges more but actually delivers service and answers questions.

11 replies

Userlevel 7
Badge +4
You are aware that you can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or *611 from your koodo phone and ask questions free of charge, right? Hours of Operation •Monday – Friday: 10am - 9pm •Saturday: 9am - 7pm •Sunday: 9am - 7pm
Userlevel 7
Badge +4
Best Buy is not a Koodo owned store, they just sell Koodo stuff... and I guess it depends on the goodwill of the employee to help you out or not. Not that I agree with not helping! Just saying it's not Koodo's fault in this case that you did not receive service. Since you made it this far though (to this site), ask away and we'll all be MORE than happy to answer any question you may have 🙂
Userlevel 6
You got it right Miles! You have all the freedom to pick anyone as you cellphone company. And as you said, if you need more service and you are willing to pay for it I doubt anyone will stop you. That said you get plenty of help here for free. 🙂
Userlevel 6
Chris Petersens wrote:

You got it right Miles! You have all the freedom to pick anyone as you cellphone company. And as ...

I get Miles' point, however, some people really do abuse this "hold my hand" help process. I once seen someone at the FutureShop kiosk who was asking the rep how to add contacts to her new phone. Helpful rep proceeded to teach the lady how to do this, no problem. How did she thank him? By pulling out a sheet full of all her contacts, hinting that he adds all of them for her. I mean... Come on! I love helping people, I really do, as long as they're willing to learn AND remember what they're taught. Absolutely not pointing at Miles though, I do not know what his concerns were so I can't judge on that.
Userlevel 1
...another situation where Koodo gets blamed because a 3rd party vendor did not want to go outside of the support boundries...classic
Userlevel 7
Starfox wrote:

...another situation where Koodo gets blamed because a 3rd party vendor did not want to go outsid...

I HATE that this kind of stuff happens... it gives us a bad name.
Userlevel 4
Starfox wrote:

...another situation where Koodo gets blamed because a 3rd party vendor did not want to go outsid...

As an agent I tend to get calls often about Future Shop, Mobile Shop, Best Buy, Wal-Mart employees "passing the buck" off to Koodo and the customers are angry because Koodo didn't help them. I try my best to explain why they can't help especially for repairs and that they are NOT Koodo, they only sell the products but sometimes, not all the time, it falls on deaf ears. On a rare occasion it gets the best of me but you can't please everyone. @Miles, next time you have an issue or question, just call Koodo with the number that Timo has provided or head on over to a Koodo Kiosk, not an authorized dealer. No offense to the amazing dealer employees out there, I hope... 😕
If you have tech problems you can't get 611 on the weekend . if you want to change something over the phone you have to pay a charge or they tell you to go on line .myself I like to talk to a live person.
Userlevel 7
Badge +4
Joyce O Barkhouse wrote:

If you have tech problems you can't get 611 on the weekend . if you want to change something over...

Tech support and customer service are both available 7 days a week.
Joyce O Barkhouse wrote:

If you have tech problems you can't get 611 on the weekend . if you want to change something over...

ty
Userlevel 5
Hi Miles, I'm sorry to hear you had a bad experience at a Best Buy recently. Which location was it? I'll be sure to relay on this information to our appropriate teach members.

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