Recently, my phone suddenly stopped working -- the call connected but I couldn't hear the person on the other end and they couldn't hear me. I assumed there was something wrong with my phone. I don't have a landline so I couldn't call Koodo to check if it was a central problem. I researched this for hours and tried all sorts of things (reboot, battery pull, sim card pull, booting to safe mode, etc.) but nothing worked. The next day I had to go to my friend's place to call Koodo tech support from her landline. As it turns out it was a central system problem that affected certain types of phones. The problem was corrected that day. What's needed is an easy to find link on the Koodo website that describes any current outages or other central system problems. This is the first thing I looked for but couldn't find any info on the website. It would have saved me alot of trouble and stress (if I knew the problem was not with my phone and that it would be solved within a day or two). This would also save Koodo tech support from having to take tons of extra problem calls. In addition to a notice on the website, a text to affected users would be great if the problem is not related to texts.