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Multifactor Authentication in Self Serve Portal

  • 20 December 2020
  • 4 replies
  • 100 views

Why is there no option to set up multifactor authentication for our accounts on the self serve portal? It is almost 2021 and this should be standard security provided to us, especially with the amount of sensitive information we have on our accounts. Passwords alone are not secure anymore. Can you please let me know when you expect to incorporate MFA into your portal?

 

Thanks.


4 replies

Userlevel 7
Badge +4

@circadian Thanks for sharing your suggestion! Strong credentials still provide the necessary protection needed. That said we do recognize layering additional  security features  always help. We do have multifactor authentication on a number of transactions (SIM swap, port-out requests etc.) Plans are in place to apply this on log-in page of one’s online account in the near future.  

@circadian Thanks for sharing your suggestion! Strong credentials still provide the necessary protection needed. That said we do recognize layering additional  security features  always help. We do have multifactor authentication on a number of transactions (SIM swap, port-out requests etc.) Plans are in place to apply this on log-in page of one’s online account in the near future.  

Wonderful news. I'm looking forward to it. Thank you very much!

@Bernard Koodo hi there, do you have any updates on this?

Userlevel 7
Badge +4

@circadian It is a complex project. We have now also run a survey with our customers and not everyone is keen on having this feature given that some already have biometrics or other features enabled to protect their account. So we are looking at the best process balances the needs of most people. It maybe a feature that needs to be turned on by end users or other possible solutions. 

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