Here’s an idea… why don’t you provide a phone number so I can talk to a live rep.
Its impossible to schedule a callback because it tells me everyday that all slots are full and redirects me to self serve and then to virtual assistant. It is not a better system.. it sucks. I want a phone number I can call to discuss the issues I'm having which cannot be solved by virtual assistant. I believe my phone has been hacked and I am quickly getting tired of this run around. As I'm not tied to any contract anymore I will move my business to a provider I can reach via a phone number to live agents.
As this is a public forum I will not give the specifics of why I think my phone was hacked. I also think that Koodo is throttling my phone as it is noticeably slower since i refused a new phone and account change and it keeps getting slower.
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