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List the billing dates currently in use for Koodo so I can mitigate proration charges for my clients


Userlevel 7
It would be great if I could get the billing cycle dates in use for Koodo so I can tell my clients when the best times to sign up are to avoid high proration charges... it comes out to be the same amount of money, technically, but it's a perceived benefit/savings I'd like to pass on to them. If this is possible, let me know.

14 replies

Userlevel 3
Do people really delay their purchases based on that? Don't they come into your store ready to buy notwithstanding the billing date? I thought when you buy the phone everyone pretty much falls into the same proration area. It's when they change plans that would have a big impact.
Userlevel 7
LairdC wrote:

Do people really delay their purchases based on that? Don't they come into your store ready to bu...

They do indeed, however if I get a "be back later" client or something like that it would be nice to have handy. For someone changing their plan, I just ask them when their billing cycle date is and I can advise them that way.
Userlevel 5
Are you wondering about new activations in that case Jonathan? I believe they are always a few days-a week after the activation date in a semi random fashion. Hence when I ported over I waited until about the 25th of the month (can't remember what day) and wound up with a billing date of the first of the month (what I was aiming for). If it's not new activations what are you looking for it for (since you've covered rate plan changes as well).
Userlevel 4
From what I understand, the bill dates are all random. Koodo uses many different bill dates and when a customer gets activated, they fall into the bill date that has the next available position. Usually from 5 days from activation to, sometimes, two weeks. It all depends how the bill date bucket is set. Given the millions of people who activate/cancel, it may be hard to gather a list of all dates. The one thing that can happen is maybe set the account up after the credit check and see what bill cycle they fall in. If it's an ideal date then continue. If not, then set up a new account and leave the old one as a tentative account. might be a hassle but could give an ideal end result.
Userlevel 7
Zaphod Beeblebrox wrote:

From what I understand, the bill dates are all random. Koodo uses many different bill dates and w...

There are set days in every month for billing dates. Ex. Lets say they are the 1st, 8th, 14th, 24th and 30th Someone activates on the between the 2nd-7th, their billing date is the 8th. Someone activates between the 9th and 13th, their billing date is the 14th and so on and so forth. So he wants to know the dates
Userlevel 4
Zaphod Beeblebrox wrote:

From what I understand, the bill dates are all random. Koodo uses many different bill dates and w...

Makes perfect sense. Ive just seen so many different ones, always thought it was random
Userlevel 4
Zaphod Beeblebrox wrote:

From what I understand, the bill dates are all random. Koodo uses many different bill dates and w...

Makes perfect sense. Ive just seen so many different ones, always thought it was random
Userlevel 7
Badge +4
Taken directly from Koodo's operating procedure: When an account is activated, the system automatically assigns the bill cycle that currently has the least number of accounts. There are currently 14 cycles available, scattered pretty much evenly through the month.
Userlevel 4
Timo Tuokkola wrote:

Taken directly from Koodo's operating procedure: When an account is activated, the system automa...

Good. now I know lol
Userlevel 7
Timo Tuokkola wrote:

Taken directly from Koodo's operating procedure: When an account is activated, the system automa...

Ah. So it seems there's no sure way to determine a billing cycle date... because even if I tell a client it's January 21st but the 24th has less accounts on it, the system will choose that one. Got it. Ok, so how about if the client service agreements that get printed out after an activation show the billing cycle date? Or, even better, a client gets a first bill estimate? Rogers and Fido activations actually have first bill estimates based on their cycle date which is provided for them at the point of sale, which is great for budgeting/anticipation purposes. I find that to be better than just playing a guessing game or waiting anxiously for a bill. I want the best possible experience for my customers.
Userlevel 4
Timo Tuokkola wrote:

Taken directly from Koodo's operating procedure: When an account is activated, the system automa...

well a good equation to assist, though it does require a calculator and how we all just LOVE working with numbers...the price of the plan divided by 30 days multiplied by the amount of days from activation until the bill date plus the full month in advance. EXAMPLE: a plan costs lets say $38 a month, they activate on, oh, the 11th of a month. it's determined the cycle ends on the 14th. so the first 4 days would be the proration 38 / 30 x 4 + 38 = the first bill before taxes. I'm making this out to be more work than it actually is.... I always thought the bill date was on the original service agreements. I don't work the stores. Jonathan, can you shed some light on that part of the situation so I don't sound like an idiot? lol
Userlevel 7
Timo Tuokkola wrote:

Taken directly from Koodo's operating procedure: When an account is activated, the system automa...

Only the service start date is shown on the service agreements, not the actual billing cycle date. That is only shown on Self Serve after a client registers for it and then they'll see their billing cycle date on every bill after that. I'm saying that if it gives me that info, I can provide a simple, accurate estimate of the proration expected on the first bill. I always take the time to explain what proration is for all of my clients activating with Koodo or any provider, since they all do it the same way. It saves the call centres time, money, and headaches. 🙂
Userlevel 4
Timo Tuokkola wrote:

Taken directly from Koodo's operating procedure: When an account is activated, the system automa...

Is there a way the customers can register with self serve when they are in store?
Userlevel 4
Timo Tuokkola wrote:

Taken directly from Koodo's operating procedure: When an account is activated, the system automa...

I know that will create more work for the store reps but i was just curious

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