Koodo should allow customers to text customer support so you can ask questions to speak to an agent who can help with their issues, whether it be technical, billing, or a change of plans. This would be a new communication channel that is cheap (most people have unlimited texts in their plan already) and does not require internet access like this forum or web chat. It would be as easy as texting a friend except it would be with a Koodo employee. I just think it's a cool way to keep up with today's technology. Everyone texts all the time, so why shouldn't you be able to text your cell phone company for help?