I realize it's not something that will be super easy to implement but it would work like this: When a User logs into the Community there's a box on the right underneath the Leaderboard that shows the status of specific members - I think only the Employees & Mobile Masters should be listed. Then the Community members are able to initiate a live chat with those people. When the member attempts to initiate the live chat the Employee / Mobile Master would have the choice to either accept the or decline. If they decline the member must create a thread as they would now. I just think this would be a nice thing to have for Koodo subscribers that are in need of immediate help unable to reach Koodo. I like that Bell's site prompts for live chat so was thinking Koodo could use this type of thing though a bit different. What you guys think? And would you like to help people out live if you were to become a Mobile Master?