I read many complaints regarding the inability of current Koodo users to benefit from new promotions. Usually, the promotion targets new users or requires existing users to upgrade their phones. Since one of Koodo’s goal is to secure its current membership, please consider making all promotions applicable to existing users who upgrade their phones OR agree to stay with Koodo for a TBD (1 year) period. This will enable existing users, who do not wish to buy a new phone, to benefit from Koodo promotions and secure Koodo’s customer commitment for the TBD agreed period of time.
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