I share the same anger and frustration expressed by other Kodoo customers in
this forum. I too have been trying to sign up for the "Unlimited Talk and Text
plus 10 Gigs of Data" plan being offered for a very limited time by Koodo and
others. Silly me. I thought it would be easy.
I began by stopping by the local Koodo kiosk to make the change, only to be told
I didn't qualify. This plan was for new customers only, not existing ones. Even though
I no longer had a contract and my paid off iPhone was unlocked I could not sign up for the new plan. New customers get the good stuff - loyal, faithful, pay their bills on time customers get squat.
The kiosk folks did suggest that I call customer support and see if something could be worked out. That's where the nightmare really began.
For most of Sunday and Monday I called and called and called. Most of the time, I got a
recorded message about higher than normal call volumes and to check back later.
Oh yeah, the recording also stated how they really valued my time.
I did get through once on Sunday, only to be put on hold for two and a half hours before my call was dropped. Finally, on Monday night after waiting another two hours, I did actually speak
to a human - who transferred me to another department (Loyality and Retention, I assume) which was closed! So much for the company's efforts to retain customers.
At this point I'm ready to in the towel and go with someone else.
Perhaps there really is cell phone provider out there that really does
care about it's customer.