Koodo Community
Proposed

Implement VoLTE, WiFi Calling, and RCS Capabilities for Non-Koodo Devices

  • 31 August 2020
  • 4 replies
  • 280 views

Userlevel 5

With the upcoming implementation of the 5G network in Canada, features like VoLTE, WiFi calling, and RCS are becoming commonplace and an essential part for many Koodo users. These features are compatible with most Koodo devices. However, non-Koodo or third-party devices (except iPhone) are being left out, resulting in users being unable to use these great features.

It is unfortunate that these third-party devices, despite being capable of VoLTE and WiFi calling, are not allowed to use these features on the Koodo network. Using OnePlus as an example, users with OnePlus devices have expressed interest in the implementation of these services. Koodo suggests their users to reach out to OnePlus. At the same time, OnePlus has also told their customers to reach out to the carriers. 

Numerous carriers in different countries have allowed VoLTE and WiFi calling for their users on third-party devices with much success. So while other carriers have made it happen, why can’t Koodo and other Canadian carriers reach out to OnePlus and other phone manufacturers to collaborate? It is evident that the carriers need to make the first move and push to make it accessible to their users.

This blame game needs to end. 


4 replies

Userlevel 7
Badge +4

I think Koodo silently allows some non-Koodo devices to access VoLTE and VoWIFI. Few days ago I saw a non-Koodo S9 (and S20) working just fine. Koodo haven’t published information about it yet. However, Telus did list a number of non-koodo devices that can have 2 features on Telus network. I didn’t see any OnePlus device though. Properly Oneplus and Telus didn’t have any commercial agreement and no device was certified and tested

Link here https://www.telus.com/en/bc/support/article/wifi-calling-explained

Userlevel 5

I think Koodo silently allows some non-Koodo devices to access VoLTE and VoWIFI. Few days ago I saw a non-Koodo S9 (and S20) working just fine. Koodo haven’t published information about it yet. However, Telus did list a number of non-koodo devices that can have 2 features on Telus network. I didn’t see any OnePlus device though. Properly Oneplus and Telus didn’t have any commercial agreement and no device was certified and tested

Link here https://www.telus.com/en/bc/support/article/wifi-calling-explained

I know that some non-Koodo devices where similar models could be purchased through Koodo, like Samsung, would work. In that respect, I applaud Koodo and Telus for allowing third-party devices to access VoLTE, and to a lesser extent, WiFi calling.

However, I do believe that more could be done with regards to other brands. Both Koodo and OnePlus are pushing users back and forth, saying that one should reach out to the other to implement these features. This could easily be resolved if Koodo initiates this process and reach out to OnePlus to make it compatible with the network.

I’ve run into this myself and consequently now have a tab because it seems they won’t whitelist your imei or enter the imsi to enable ims registration which then allows the features to work likely in anything android 10 if account is provisioned.  That’s my thoughts and I am no expert but seems to be the case.  To me it honestly comes across as typical cdn telecom always finding a way to lock things up every which anti competition way they can, so thanks Canada and the CRTC who no matter what they do with regulation, some investment banking minded telecom guru finds a new way to keep the monopoly alive n well - which is now buy our devices or no enhanced features which truly are game changers for the huge Canada full of dead/weak zones for the non urban folk.   

Even obtaining imsi and imei from non koodo phones via customer is likely the big hang up too as it’s too complicated timewise for a csr to guide people through that from a money perspective (customer repeats numbers wrong or misunderstood by rep - should be self serve option to enter)  vs say sell their own phone less customer dealings,  less bs. plus they like getting paid for all the pre installed app deals etc. Unfortunately this also means our software updates are often tied to carrier not device so don’t count on em like those no carrier phones.   Life in Canada

We will forever be held hostage in Canada so easiest way is just watch for the carrier deals and buy their own phones which to be fair are sometimes very decent deals if you can make them go the 2yrs or further without breakage.  If you’re tough on phones then that’s less promising advice since regulation screwed over phone subsidy as the fire back from telecom for imposed regulation by crtc aka 2yrs etc.  

Sadly I am having the same problem with 1+ 7 pro. Tried everything I can with the phone, and software changes to match pixels. No go.

koodo support or lack there of will force me to change carriers.

To anyone having issues with 1+ 7/pro/8, popping in a Bell or Virgin Sim card and volte works with minor to no changes to the device. Videotron is a minor change. I have tried it and it works. No need to argue with Koodo and their weak, "we are sorry your device in not supported" BS.

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