I also have had a hard time using my.gift card. The staff asked where I had gotten it from and didn't know how I could use it but said not in the store. I wanted to use it for a new phone. They take a fee from it every month, so it's probably almost gone now. I would never recommend anyone to purchase a.gift card from Koodoo. Why can't it be used in the Koodoo store like any other.gift card in stores? They really need to train their staff better with this issue. That was a waste of $150.