Koodo Community

Hospital Patient

  • 9 April 2021
  • 2 replies

Hi 🙋‍♀️ I'm a Koodoo client 

Who was in the hospital 🏥 for 31 days and am recovering with my family.…

I ordered a new phone 📱 that didn't get to me.…

and there's a billing problem as well


I need to speak 🗣 with a person how 

can i contact someone?


2 replies

Userlevel 7
Badge +4

They only ship to the account address. I believe it was stated when you checked out from the webstore. I don’t think a hospital address could be used for that purpose.

Can you use your tracking number and track the package? what was the status of it? Was it delivered or returned?

If you need to contact a rep, I would suggest you chat with a rep via Facebook messaging https://www.facebook.com/Koodo  you can schedule a callback from them at www.koodo.com/chat

Userlevel 5
Badge +4

Hi there! Thanks for reaching out to us. As I can see, the tab has been adjusted in full in March 2021. You can download the detailed bill at koodo.com/selfserve. If you wish to dispute any charges on the bill, please send us a private message from your Social Media account (Facebook or Twitter) so that we could look into it. Good health!