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Having good service.


An Idea I would like to share is for you guys to have good service, For the third time overall the systems are down, and I can't get a phone wasting my time to go across the town for nothing, why would you guys open your stores when they can't do anything.

5 replies

Userlevel 7
Badge +4
Because the stores are there to sell phones and tech support is there to fix them?
Userlevel 1
Timo Tuokkola wrote:

Because the stores are there to sell phones and tech support is there to fix them?

True, and Companies apps need to be tunned and updated like a car or phone when they lag they need to get them fixed, if they're in the process of being fixed you cannot use them, same thing goes for Software and applications. So stores and Tech support people should be there because they have to, waiting for their tools to get back up and running again.
Spencer, I understand your frustration. Any IT based organization MUST have multiple redundancies. In this case I don't know the specifics, can you elaborate?
Userlevel 2
________________________ If you see a good answer, give it a star. Hey Spencer, as with any down time for server maintenance, it can be frustrating for some when it happens. The maintenance was supposed to be completed by 12 pm today but it was extended for various reasons. This type of maintenance is required and it started last night after our phone hours closed. We do appreciate your patience while we get this completed and once it is, I'll make a post in this topic that the maintenance has been completed. ________________________ If you see a good answer, give it a star.
Userlevel 2
Just to update, the maintenance is over and all systems are go. Thanks for your patience 🙂. ________________________ If you see a good answer, give it a star.

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