Koodo should consider giving a MOBILE MASTER the ability to direct a deserving question directly to CSrep.
In doing so Koodo would ensure a MOBILE MASTER has pre-scanned the question/problem and the MOBILE MASTER has determined the problem does indeed need to be looked at by a CSrep.
If anyone could direct a question to a CSrep then the reps would be swamped with questions.
But restricting that ability to MOBILE MASTERS, then only deserving questions would get a CSrep's immediate attention or at least added in list of queued questions that CSreps select from.
Sort of like allowing MOBILE MASTERs to act as forum moderators and allow them to direct questions to the right persons.
Just food for thought