I think Koodo needs to up it's game in the pre-owned phone market. Seriously, it's the best thing for the mobile phone market. They're so much cheaper and the manufacturer doesn't profit off the sale of a pre-owned phones so they have to keep the price of their new phones down in order to compete. Firstly, they need to stock more pre-owned phones. The site just lists the LG A341 and Samsung Discover. THAT'S IT. Pre-owned Blackberries and higher end Androids, please. I know you have them somewhere. (I also know you don't have pre-owned iPhones anywhere, because Apple are tyrants.) Secondly, the customers need to know how great used electronics are! They're cheaper (as stated already), tested (can't do that with new phones) and any defective parts from before are replaced with new ones. They're actually generally better than new ones because in the time the phone sits in its box at the factory, in a truck, manufacturers warehouse, another truck, the service provider's warehouse, another truck, the store's warehouse, [i]another truck, at the store then finally in the hands of a customer the parts start to degrade and, again, cannot be tested at any point without effecting the warranty. This education would also help people realize the advantages of the replacement system Koodo has in place for defective phones when customers don't want to/can't go to the store for repairs. People buy used cars all the time, why not phones. And if it's just that you want the status of a new phone, no one's forcing you to say whether or not it's used.