Recently, I have had to call tech support a couple of times.
Each time I have arranged a callback (using the koodomobile.com/chat), and then I have to tell tech support that I have a prepaid plan, and then I have to wait on hold (for another 10 minutes or so) to get someone who deals with prepaid.
Could there be a way to get prepaid support to call me back directly? I would rather not have to wait twice (once for the call-back, and the second time on hold for a transfer).
Userlevel 7
+4
+4
If there are dedicated tech reps strictly for prepaid as Bernard is saying, just dial *611 from your prepaid phone and you should be connected to one of them. That way you won't have to go through the hassle of scheduling a callback and then getting a rep who only deals with postpaid customers.
You could also ask your question here and someone might be able to answer it.
Userlevel 7
+4
Prepaid behaves as a completely different operation. Going the commonly recommended Facebook route meant waiting for a generic reply telling me to call *611 since that's where the prepaid help lives.
Last time I used *611 for a serious account SNAFU, there was a menu key option for prepaid, and I was connected with an appropriate person in a minute or so. That was excellent performance, considering it was on a weekend.
Last time I used *611 for a serious account SNAFU, there was a menu key option for prepaid, and I was connected with an appropriate person in a minute or so. That was excellent performance, considering it was on a weekend.
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