Koodo Community

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Under consideration

Allow for online phone orders to be returned in store


Userlevel 7
I just noticed that for online phone orders, you can only return it by shipping it back to Koodo. Why not allow for returns to be returnable in store as well? All major stores like Wal-Mart, staples, Best Buy allows for items purchased online to be returned in their stores, as it is just more convenient for their customers. So why not do the same with Koodo? It only makes sense!

Here is the link outlining the return policy if anyone wants to look: http://help.koodomobile.com/getting-started-with-koodo/Buying-Online/What-is-your-online-ordering-an...

2 replies

Userlevel 7
Badge +4
Great idea, it makes sense and it is on our to-do-list! The biggest challenge today is to migrate to a common inventory system that would allow us to do exactly what you suggesting.
Userlevel 7
Badge +4
I'm also for this.

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