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24 HR Automated Hotline


Userlevel 1
My concern is what to do if you lose or have your phone stolen while on vacation. If Koodo phone support is open, then no problem but what to do if I discover my phone is lost/stolen after hours ? Most people wouldn't have access to a computer to suspend their account but a phone is always nearby. So why not have a fully automated 24 hour hotline just for lost/stolen phones like the credit card companies? Have it so when you call in, all you do is key in your phone number and pin code, that's it. This can be done in under 2 minutes rather than have to talk to a human for who knows how long and spend big bucks in long distance fees.

30 replies

Log into Self Serve and suspend the service. That's what Self Serve is there for. There's very few instances where a person wouldn't be near a computer.
Userlevel 1
Cast, I like to travel once or twice a year. When out on excursions/day trips, where would you find a computer? A phone is readily available. Even if the call costs an arm and a leg, it's still cheaper than paying what the thief would rack up on my phone. I was in Morocco a few years ago. Imagine losing your phone there. Good luck finding a computer. You could ask to use someone's phone and pay them, done. Just trying to cover all the ba$e$. 🙂
samsvoc wrote:

Cast, I like to travel once or twice a year. When out on excursions/day trips, where would you f...

Well, you best keep good tabs on your phone so you don't lose it.
Userlevel 1
samsvoc wrote:

Cast, I like to travel once or twice a year. When out on excursions/day trips, where would you f...

No Sheet. :-))
Userlevel 7
Badge +4
samsvoc wrote:

Cast, I like to travel once or twice a year. When out on excursions/day trips, where would you f...

When travelling abroad, I keep my Canadian SIM in a safe place and use a local one.
Userlevel 7
Badge +4
Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quite sure this is an automated process doing exactly what you suggest.
Userlevel 1
Bernard wrote:

Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quit...

Does this still work after hours or is this option 24 hours?
Bernard wrote:

Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quit...

The IVR is available 24 hours.
Userlevel 1
Bernard wrote:

Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quit...

Good to know. Sorry but want does IVR stand for?
Bernard wrote:

Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quit...

Interactive voice response
Userlevel 1
Bernard wrote:

Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quit...

Tks
Userlevel 6
I use 'PhoneLocator Pro' just in case. Has a ton of features and saved my Nexus S when it was lost. I got its GPS, got the persons picture, got his SIM card, call log, listened in on his surroundings then when close by I locked it, put a message on its screen & forced it to ring an embarrassing ringtone at full volume. Then when he was fumbling in his bag I approached him & kindly retrieved it. He clearly didn't know the power of Android! Best 5$ ever spent.
John Burke wrote:

I use 'PhoneLocator Pro' just in case. Has a ton of features and saved my Nexus S when it was los...

I'll vote that best cell phone recovery of the year
Userlevel 7
Badge +4
John Burke wrote:

I use 'PhoneLocator Pro' just in case. Has a ton of features and saved my Nexus S when it was los...

That's awesome, it would feel so good to catch a thief red handed lol. Most hotels have Internet access also and could get you on self serve.
Userlevel 1
John Burke wrote:

I use 'PhoneLocator Pro' just in case. Has a ton of features and saved my Nexus S when it was los...

Wow...you're like James Bond John :+0
Userlevel 1
Would your method still work if he trashed your phone and only kept the sim card to use in his phone?
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

Not much of a market for stolen SIM cards. much more likely they'll keep the phone and ditch the SIM card.
Userlevel 1
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

I disagree. The phone has a set price. If it's lost or stolen, I'll lose $400 to $500. If a thief gets my sim card, he can be calling anyone around the world or download tons of data on my dime. Imagine getting a bill for hundreds of dollars or more. A sim card is like a credit card. Maybe I'll start travelling without my phone or bet yet, leave my sim at home and buy a local sim as the rates are soooo much better than Canadian carriers can offer. Thanks for everyone's input.
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

Right, but as soon as you realise your phone is taken, you report it, and your carrier cancels your SIM. They can't cancel them using your phone yet. But by all means get a local SIM when you travel regardless. The money you'll save is insane.
Userlevel 1
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

I picture myself in a far away land, having one too many, stumbling back to the hotel and waking up the next morning realizing my phone is lost/stolen. Okay, this actually happened 🙂 (stumbling part) when I was in Ibiza, luckily, I had my phone in the hotel safe. Aaron, you're correct, once the thieves see that the sim has been cancelled, they'll still be happy to have a free phone. Buying a local sim is the way to go.
Userlevel 6
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

My method works regardless of SIM & even survives a Factory Reset if installed when rooted.
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

Yeah I use something similar John, Avast with root. Doesn't have all the features of PhoneLocator Pro, but it does have the gps tracking, remote wipe, remote alarm, and lock. It's free, and I'm cheap. It was a match made in heaven
Badge +4
samsvoc wrote:

Would your method still work if he trashed your phone and only kept the sim card to use in his p...

Frugal...not cheap, 😉
I've been trying to buy ringtones for my phone and it keeps saying unexpected and error and wont allow me to purchase it. So I just got a data booster however it's still not letting me get it, what do I do to fix this so I can get a decent ringtone ?
Userlevel 7
Badge +4
Isabelle Stene wrote:

I've been trying to buy ringtones for my phone and it keeps saying unexpected and error and wont ...

What kind of phone do you have?

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