Koodo Community

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14 Launched Ideas From 1 Awesome Community


Userlevel 5



Thanks to the great ideas you’ve submitted, we keep changing for the better. Read on for the ones you’ve made a reality so far through Koodo Ideas. 1.The Bigger, Better Tab Now you can put up to $500 towards your dream phone, up from $150 with the original Tab. http://koo.do/1kViBot 2.Bill Payments with Prepaid Credit Cards We wanted to make it easier for you to pay your monthly bill, so when someone had the idea to allow prepaid Visa and MasterCard payments, we thought it was a good one. http://koo.do/1aGJ3RQ 3.Visual Voicemail for iPhones You wanted to get your voicemail without dialing into a mailbox, so we made this very popular idea a reality. http://koo.do/1bOpZjN 4.Upgrade Phones Without Being the Account Holder Before, if you wanted to upgrade your phone when someone else was the account holder, it was a bit of a hassle. But thanks to a great idea, you can now authorize a family member to upgrade their phone on the account, any time. http://koo.do/1apiO1Q 5.The Ability to Clear the Tab ASAP Before this suggestion, there wasn’t a way to contribute more than your monthly Tab contribution. Now you can make a contribution any time via Self Serve, so you can clear your Tab even faster and upgrade to a new phone sooner. http://koo.do/1dsZdyT 6.French Version of the Koodo Community Many of our visitors are French-speaking, so the idea of making life easier for them was perfect. We are a bilingual nation, after all. Check it out at koodo.com/questions. http://koo.do/15cfgjo 7.Clear “Welcome to U.S.” SMS Alert Someone noticed that the welcome message said “Texting us is free,” but some people thought it meant texting in the U.S. was free. So thanks to your idea, it’s all cleared up now. http://koo.do/1b8KVOz 8.Flexible U.S. Roaming Add-ons We started with 3- and 30-day add-ons, and now there are five simple and flexible U.S. roaming options to suit any trip length! http://koo.do/K3gXWC 9.New Search Bar on the Koodomobile.com Homepage Answers are good, but they’re even better when they’re easy to find. So we took your suggestion and made our website easier to search! http://koo.do/1aGLgMY 10.Improved “Report Lost Phone” FAQ The original FAQ didn’t mention that you’re responsible for your monthly bill even if you lose your phone, so we agreed it was a good idea to clear that up. http://koo.do/19uX8TD 11.Community Contests at Shops and Retail The idea: Create contests for new customers as an incentive to join the Koodo Community. The result: Awesome! Who doesn’t love contests, right? http://koo.do/L5PtzS 12.Outage Reminders via SMS Sometimes Self Serve becomes temporarily unavailable while we upgrade and update. You wanted a quick heads-up when this happens, so now we’ll let you know! http://koo.do/112ESNq 13.Better Sorting for Prepaid Boosters on Self Serve Some people found the order of our Boosters a little confusing, until someone suggested we organize them differently. Now they’re sorted by price! http://koo.do/1a7DEoP 14.An Easier Way to Find the Koodo Community The Koodo Community helps answer plenty of questions. So when you suggested we list Koodo Community on the homepage menu under help, it made plenty of sense. http://koo.do/1j7Jc5k We really want to thank you for sharing, voting and commenting. We’re just getting started, so remember to keep sharing your brightest ideas, big and small. http://koo.do/11ZzGar

11 replies

Userlevel 7
Badge +4
Awesome! It's so nice to know Koodo listens to their customer base 🙂
Userlevel 5
Sophia wrote:

Awesome! It's so nice to know Koodo listens to their customer base :)

Thank you for your ideas, Sophia!
Userlevel 7
Badge +4
This is very nice 🙂
Userlevel 5
Ivan wrote:

This is very nice :)

Thanks Ivan!
Userlevel 7
Awesome, especially #5. Whoever came up with that concept has to be the smartest and sexiest person alive.
Userlevel 5
Jonathan I wrote:

Awesome, especially #5. Whoever came up with that concept has to be the smartest and sexiest pers...

Ha ha ha.. 🙂
Userlevel 3
#8 is kinda lacked but that my intention is not to troll . But other then that, awesome ideas and Koodo came a long way in the last year.
Userlevel 5
Rocky Balboa wrote:

#8 is kinda lacked but that my intention is not to troll . But other then that, awesome ideas an...

Thanks Rocky, appreciate the feedback.
Badge +4
#3 was suggested ages ago and the original posters comments were likely archived. Glad to see it finally implemented. Great job everyone!
Userlevel 5
rikkster wrote:

#3 was suggested ages ago and the original posters comments were likely archived. Glad to see it ...

Thanks Rikkster!
Rewards for koodo customers have more than 2 years by free upgrading smart phones or in billing .

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