Koodo Community
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Welcome "back" to the Koodo Community


Userlevel 7
Badge +4
For those of you that have used the Community before - welcome "back"!
We recently made some changes and 'freshened up', if you will. So if you're trying to figure out how to login to your old profile - don't worry, it's quite easy.

During the move from our old platform to this new one, we moved over all of the old content, and all user profiles, but for security reasons, we don't have access to your password. In order to get back into your old profile, you can generate a new password by clicking on the 'forgot password' link at the bottom of the login form, and an e-mail will be sent to the account associated with your profile, with instructions on how to create a new password.

Keep in mind that you'll need to use your username and password to login. Not email.

If you're having trouble logging in, please email us at koodo.community@koodomobile.com , and someone will get back to you within 24-48 hours. You're also welcome to create a new profile at any point.

Hope that helps, and enjoy your new home!

4 replies

Userlevel 7
Badge +4
Using your email address to re-register can bring you into an endless loop of password resets. After the first reset, use your screen (user) name and the changes will stick (hopefully).

There's also a typo in the French password email, "mofifier" instead of "modifier".

Some screen shots and linked pictures from the previous site don't display, but that will probably not be an issue when they go stale after a few weeks worth of turnaround.
Userlevel 3
How do we access the previous software update thread below it now just gives an error?

You are not authorized to access this page.

Sorry, you have no access to this page.

https://community.koodomobile.com/archive-5/software-update-schedule-6942153
Userlevel 7
Badge +4
Thanks Bob - will update the typo asap.
@canucks4life - does it work now?
Userlevel 3
Ranjan Koodo wrote:

Thanks Bob - will update the typo asap.
@canucks4life - does it work now?


@Ranjan Koodo No luck yet.

Check that I see the new sticky 😃

https://community.koodomobile.com/articles-by-koodo-232899/software-update-schedule-7790542

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