Would it be possible to setup a passcode for when I contact Koodo Support? I have been reading about the 'Sim Swap' problem where criminals can talk their way into taking over a customers cell phone number, and from there, be able to reset other important passwords.
Having a phone support passcode would make it a little harder to fool a Koodo Support person into allowing this sort of thing to happen.
Best answer by Allan M
It's not. Usually they ask for your 4-6 digit account pin. If that doesnt work then they ask a few in depth questions to verify yourself like, drivers license number, last couple digits of your sin or cc number, that sort of stuff.