Koodo Community

Community Culture in a Nutshell

  • 28 August 2015
  • 0 replies

Userlevel 5
This is your community (yes, yours) so it's up to you to help make it great! Trust us, it feels good to be a part of it, like rescuing a thousand cats stuck in trees with one hand while helping seniors cross the street with the other – AT THE SAME TIME. Here are some pointers for all you Community members out there.

Let's Play Nice
  • We want everyone to have a good time here, so let's be polite and respectful to everyone, alrighty?
  • Recognize the good work other members are doing with a simple please and thank you. Everyone loves a good pat on the back, after all!
  • It's easy to misinterpret things online, so let's not assume bad intentions. Forgiving and forgetting go a long way.
  • If you spot something not so nice going on in the Community, do your part and let us know here.
Share That Know-How
  • Everyone has a little Einstein in them, so there's a good chance someone could use your knowledge, opinion or experience. Don't be shy to add to a discussion. Just make sure it's something that hasn't been posted before – duplicates make things a little harder to sift through.
Recognize A+ Work
  • See a great answer? Vote for it! After three votes a post is promoted, which pushes the answer to the top of the discussion, making it easier for other members to spot the best answer lickety-split.
  • Give people what they deserve. Recognizing great posts helps members get rewarded with extra points for being helpful.
  • The Community is live, baby! Although we can't guarantee the accuracy of every post, we do our best to keep an eye on things.
Be a Straight Shooter
  • Like mama always said, honesty is the best policy. Please don't misrepresent stuff, like your identity or credentials.
  • Don't be too shy to ask tough questions or reward the honesty of others. As long as you keep things respectful, everything should be sunshine and lollipops. Maybe even rainbows.
Keep Private Stuff Private
  • To avoid having to repost a question, keep personal info, like your phone number, birthday, home address and account number, to yourself. Some things are just meant to be private, you know?
  • Email account-related issues here instead of posting them on the Community to keep your info safe and private. Just make sure you log onto your Koodo Self Serve account when prompted so we can pull up your account details.
  • We do what we can to remove posts with private info. If you happen to see any being posted, please do your part and let us know here. It could help save someone a bunch of trouble!

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