After looking over the community posting, I advised my mother (whom lives 2 provinces away) that she's need to get a new SIM card. As her phone keep saying "no SIM, emergency calls only". She drove an hour to the city to get her SIM card. I told her to bring in her phone, and tell the person there what the problem was and what solution they had in the community forum.
She drove out this morning to your location 129 Trinity Drive, Moncton. Went inside and wait close to 30 minutes to be served. The women working there was extremely helpful to all the customers ahead of her; telling them that with their new phone they where getting 5 free movie tickets and keep telling them in a few days that they would be getting a survey and telling them how helpful she was.
When it was her turn, my mom gave the lady her phone and told her the issue. Showed her and told her she would need a new SIM card as per the solution online. YOUR employee got a SIM card, place in the phone, rang up the bill and said "here is where you need to call, have a nice day".
HUMMMM so you gave my mother back a phone that can't make calls and told to her call 1-866-995-6636 to get the phone activated, really? How exactly does your Koodo/Telus employee expect her to call? At some point does your employee understand the lack of Common Sense?
She drove back an hour home, to go online and contact me. So that I could call your center and have the new SIM activated. I assure you this does NOT make me happy! Choose Happy, right? My idea, hire employee with some ability to see past their survey results and actually help customers.