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Trouble with photo texts


I am unable to send photos or open photos sent to me through text messaging.

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Userlevel 7
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What phone do you have? What plan/add ons do you have?
Timo Tuokkola wrote:

What phone do you have? What plan/add ons do you have?

I have a Blackberry Torch and I do have a data plan.
Userlevel 7
Is your data off/disable? It seens to be on in order to send /receive picture messages. Also, I see you have a BlackBerry. With Blackberry, along with data having to be enabled you also need to actually have a data plan (whether it's included in your plan or you have a Blackberry add-on) in order to send/receive pic messages
Ahmad wrote:

Is your data off/disable? It seens to be on in order to send /receive picture messages. Also, ...

I do have a data plan.
Userlevel 7
Badge +4
Go to options->device->advanced system settings->tcp ip and make sure the apn is enabled and set to bb.koodo.com Go to options->device->advanced system settings->host routing table, press the menu button and click register now. Reboot the phone. Test again. If it still doesn't work, call tech support from another phone. 1-866-995-6636, option 6.

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