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Text Message Difficulties


Userlevel 3
Good Afternoon everyone. Looking for some assistance as I am stumped.

 I have a friend thats using a Blackberry 9900 and just switched to koodo as a sim only customer.  Prior to switching there were no issues between our phones (I am using a nexus 5 currently) but since the switch I have been unable to receive any messages from him SMS or MMS but he is able to receive all messages from me no problem. 

I have Tried: 

- Checking Spam Folder
- Checking Block/Auto Reject Numbers
- Soft Resets
- Battery Pulls 
- Going In and Out of Airplane Mode 
- Changing APN Settings 
- Manually and Automatically Choosing Networks 

Other than a factory reset which I would prefer not to do if possible I have no idea how to fix this. Is there a chance that a special blackberry add on has to be applied to his account since it is a Blackberry but doesn't have BB10? Any help or solutions would be greatly appreciated. 

Thank You in advanced for any help provided.

2 replies

Userlevel 6
My dear friend Kakarot 😛
Can your friend texts or mms to other people?
Just not you?
There is an addon for older blackberries called "Blackberry APN access" 
Make sure that's on his account.
Otherwise run the 9900 through the imei checker just to be sure.

🙂
Userlevel 6
Mitchell Palmater wrote:

My dear friend Kakarot 😛
Can your friend texts or mms to other people?
Just not you?
There is an...

although now that i think about it apn access add-on would fix data and MMS
not sure about standard sms.

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